Our promise
If your order arrives damaged, defective, or different from what you ordered (or from the preview you approved), we will remake it or refund you in full. You do not need to send it back.
How to report a problem
Email support@minivine.co within 7 days of delivery with your order number and two or three photos showing the issue. We reply within 1 to 2 business days and confirm a free replacement or a full refund to your original payment method. Refunds appear within 5 to 10 business days depending on your bank.
Personalized items
Personalized and made-to-order items are produced specifically for you, so we cannot accept returns for a change of mind, a wrong size, or a mistake in the text you entered (spelling, capitalization, dates). Before anything is produced we email you a stitch preview; please check names, spelling and dates carefully before approving (previews without a reply within 72 hours count as approved). You can request unlimited edits, or cancel for a full refund, any time before you approve the preview.
Non-personalized items
Unworn, unwashed, non-personalized items in original condition can be returned within 30 days of delivery for a refund of the item price. Email us first for the return address; return shipping is paid by the customer unless the item was faulty.
Cancellations
You can cancel for a full refund at any time before your order enters production. After production starts, personalized orders cannot be cancelled.
Contact
Minivine is operated by 26Digi Studio LLC, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, United States. Email support@minivine.co or call +1 (940) 604-7250 (Monday to Friday, 9am to 5pm Mountain Time).